Repair service

Need a repair? Here is how it works.

Having problems with your console or controller? We are happy to take a look and, where possible, find a suitable solution. You can visit the store, but a lot can often be done remotely too.

Remote service:

Don't live nearby? Send us an email at info@merchmore.nl and we will explain step by step how to send us your product.

What we check first:

Before we start, we always check whether a repair is technically possible and worthwhile, so you know where you stand beforehand.

Sending in your product:

Send your device without unnecessary accessories, for example:

• no loose cables
• no memory cards
• no extra parts

Only include what is really needed to test the problem.