Terms and conditions

1. Contact & company details

Merch & More
Noorderstraat 28, 7811 AL Emmen
VAT number: NL8670300975B01
Email: info@merchmore.nl
Phone: 0591527552

For questions about a purchase, please contact us through our contact page .

2. Product information & ordering

Check the product description, selected version, price and any expected delivery date before you order. The offer and the conclusion of your order follow the information and confirmation in the webshop. Before you complete your order, you can review and correct your order and your details.

3. Prices, payment & delivery

Consumer prices include VAT. Any delivery costs and the available payment methods are shown before you complete your order. Standard shipping within the Netherlands costs €5.99 once per order; it is free from €80 including VAT after discounts. Store pickup is free when you choose this option.

The agreed delivery time applies. Unless agreed otherwise, the statutory delivery period of no more than 30 days applies. If there is a delay, your statutory rights remain in effect. For consumers, the risk of loss or damage passes as soon as you, or a third party designated by you other than the carrier, receive the product, subject to statutory exceptions.

See also Shipping & Returns for delivery, pickup and pre-orders.

4. Withdrawal & returns

For online purchases, consumers in principle have a cooling-off period of 14 days after receipt. After you notify us, you have 14 days to send the items back. The direct costs of a regular return are at your expense; costs that the law requires us to bear in case of a defect are paid by Merch & More.

Full information about deadlines, refunds, statutory exceptions and the model form can be found on Shipping & Returns. You can also use the Withdraw from purchase button.

5. Statutory warranty & complaints

Products must meet what you can reasonably expect. These terms do not limit your statutory right to a product that conforms, to repair, replacement and, where applicable, a price reduction or termination of the contract. Report a problem using our contact details so that we can find a solution together.

6. Privacy & applicable law

More information about personal data and cookies can be found in the Privacy policy and Cookie policy. Dutch law applies to the extent that this does not limit your mandatory protection as a consumer.